Returns & Exchanges
At CRKD, we want you to be fully satisfied with your NEO S controller; if you are not completely happy with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Pack Your Controller
Securely place the NEO S controller and all original accessories back into its original retail packaging to ensure it remains protected during transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.
Inspection and Refund
Once our technical team verifies the condition of the hardware, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing